Retail Licensed Optician

Visionworks • Hyannis, MA

3d • $27 - $41 • Onsite

About The Position

The Retail Licensed Optician assists customers with selecting frames and lenses, fitting and dispensing frames, and interpreting prescriptions to recommend optical products and services. The role provides accurate product and insurance-benefit information, makes measurements and adjustments, verifies ordered products, and ensures customer pricing accuracy. The optician maintains a clean and orderly dispensing area and facility, follows applicable state licensing requirements, and complies with company privacy, confidentiality, and security policies, including HIPAA. The role may include providing feedback and guidance to Apprentice Opticians, participating in training and educational activities, and taking on additional responsibilities as business needs change.

The position requires a high school diploma or equivalent and applicable state licensure for ophthalmic dispensing. Candidates need knowledge and demonstrated ability in explaining optical products and services, interpreting prescriptions, and fitting and dispensing eyewear. The role also calls for communication skills, basic computer literacy, the ability to work independently and as part of a team, and the ability to work onsite and collaborate with customers, clients, doctors, and associates.

This is a full-time, onsite role. The physical demands include standing, handling objects with the hands and fingers, reaching, talking, and hearing for much of the workday; walking and lifting or moving up to 20 pounds are also required. The work environment has a moderate noise level, including computers, printers, and machines. Compensation is listed as $27–$40.50 per hour; union-position pay terms specify a minimum of $27 per hour plus incentive, with starting pay potentially varying by experience up to $40.50 per hour. Incentive pay, wage upgrades, and overtime opportunities are also available.

Requirements

• High school diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
• Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with doctors and associates, multitask, and adapt to change.
• Ability to work onsite and participate in regular, predictable onsite meetings.
• Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to stand, handle objects with hands and fingers, and talk or hear for much of the workday; walk and reach occasionally; and frequently lift or move up to 20 pounds.
• Required visual abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• Must comply with HIPAA requirements and company privacy and security guidelines for protected health information and other confidential information.

Responsibilities

• Assist customers with frame and lens selection while meeting social-distancing requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze etiquette.
• Provide accurate information about frames, lens selections, and other services.
• Explain third-party insurance benefits accurately and disclose additional charges not covered by the customer's insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend lenses based on patient needs.
• Analyze and interpret prescriptions and communicate with the Lab and Optometrist as needed to ensure prescription accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and keep equipment, workstations, and the overall facility clean daily.
• Ensure customer pricing is accurate.
• Maintain licensure requirements in accordance with state guidelines.
• Where applicable, provide feedback and guidance to Apprentice Opticians.
• Comply with privacy, confidentiality, proprietary-information, HIPAA, and company data-security policies and procedures.
• Participate in required training and educational activities, including those needed to meet departmental goals and professional or organizational requirements.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are provided for union positions, with specific terms set forth in the collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.
• The compensation package may include eligible bonuses, equity, and commissions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED