Retail Licensed Optician

Visionworks • Hurley, NY

3d • $25 - $37 • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical knowledge to interpret prescriptions and help customers select optical products and services. It provides accurate information about frames, lenses, services, and third-party insurance benefits, and communicates with the Lab and Optometrist as needed to ensure prescription accuracy. The optician is responsible for accurate measurements, product verification, adjustments, customer pricing, maintaining a clean dispensing area, and keeping required state licensure current. The position also involves following social-distancing, sanitation, privacy, and information-security procedures; participating in required training; and, where applicable, guiding Apprentice Opticians.

The role requires a high school diploma or equivalent, applicable state licensure for ophthalmic dispensing, and knowledge and demonstrated ability in explaining optical products and services, interpreting prescriptions, and fitting and dispensing eyewear. It requires communication, basic mathematical and reasoning skills, computer literacy, customer-service orientation, teamwork, flexibility, and the ability to work onsite and collaborate regularly with others.

This position is classified as full time. The listed pay range is $24.50–$36.75 per hour. For union positions, specific compensation terms are governed by the collective bargaining agreement; incentive pay, wage upgrades, and overtime opportunities may also be available. Associates must comply with HIPAA and company privacy and security requirements.

Requirements

• High school diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to calculate figures such as discounts, interest, and percentages, and apply basic algebra and geometry.
• Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and a desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, and to interact effectively with the Doctor and other associates.
• Ability to perform multiple tasks simultaneously and adapt to change.
• Ability to work onsite and participate in interactive onsite meetings regularly and predictably.
• Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to comply with HIPAA requirements and company privacy and security guidelines.
• Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear most of the time; occasionally walk and reach with hands and arms; and frequently lift or move up to 20 pounds.
• Visual abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Assist customers in selecting frames and lenses while meeting social-distancing requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
• Provide accurate product information about frames, lens selections, and other services.
• Explain third-party insurance benefits accurately and inform customers of charges not covered by their insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
• Analyze and interpret prescriptions and communicate with the Lab and Optometrist as needed to ensure accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, verification of ordered products, and product adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
• Ensure accurate customer pricing.
• Maintain applicable license requirements in accordance with state guidelines.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Follow company privacy, confidentiality, proprietary-information, HIPAA, and data-security policies and procedures.
• Participate in required training and educational activities, including activities needed to meet departmental goals and maintain professional affiliations or organizational requirements.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are provided for union positions under the applicable collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities may be available.
• The compensation package may include eligible bonuses, equity, and commissions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED