Retail Licensed Optician

Visionworks•Rome, NY

1d•Onsite

About The Position

The Retail Licensed Optician assists customers with selecting, fitting, and dispensing frames and optical products. The role uses technical knowledge to interpret prescriptions and recommend products and services based on customer needs. The associate provides accurate information about products, third-party insurance benefits, pricing, and any additional charges, while using the SERVE sales process and available demonstration tools. The position requires maintaining applicable state licensure, following privacy and security policies including HIPAA, and participating in required training. The associate also helps maintain a clean and orderly dispensing area and facility, verifies products and measurements, and may provide guidance to Apprentice Opticians where applicable. Additional responsibilities may be assigned as business needs change. This is an onsite, full-time role. The associate must regularly participate in onsite meetings and collaborate with customers, doctors, and other associates. Work involves standing, frequent use of hands, talking and hearing, occasional walking and reaching, and frequently lifting or moving up to 20 pounds. Close, distance, color, peripheral, and depth vision, as well as the ability to adjust focus, are required. The work location has a moderate noise level, including computers, printers, and machines. Compensation is $24.50–$36.75 per hour, with a stated minimum of $24.50 per hour plus incentive. Starting pay may vary with experience; incentive pay, wage upgrades, and overtime opportunities are also available. Specific terms are set forth in the company’s collective bargaining agreement.

Requirements

High school diploma or equivalent.
Must have and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and associates.
Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and a desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with doctors and associates, perform multiple tasks simultaneously, and adapt to change.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the work time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must comply with HIPAA requirements and company data-security guidelines for protected health information and other confidential information.

Responsibilities

Assist each customer with frame and lens selection while meeting social-distance requirements.
Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits accurately and inform customers of charges not covered by their coverage.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
Ensure accurate customer pricing.
Maintain license requirements under state guidelines.
Where applicable, provide feedback and guidance to Apprentice Opticians.
Follow privacy and confidentiality policies and procedures, including HIPAA requirements.
Participate in training and educational activities required by departmental goals and professional or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.