Retail Licensed Optician

Visionworks•Schenectady, NY

1d•Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical information to interpret prescriptions and help customers select optical products and services. The associate provides accurate information about frames, lenses, services, and third-party insurance benefits, including any additional charges not covered by insurance. The position requires maintaining applicable state licensure, following privacy and security policies, and keeping the dispensing area, equipment, workstations, and facility clean. The associate works onsite, interacts with customers and colleagues, and may provide guidance to Apprentice Opticians where applicable. Pay is $24.50–$36.75 per hour, with incentive pay, wage upgrades, and overtime opportunities also available; starting pay may vary based on experience. The position provides competitive pay and benefits, with specific terms set forth in the Company’s collective bargaining agreement. The role requires a high school diploma or equivalent and applicable state licensure for ophthalmic dispensing. Candidates need knowledge and demonstrated ability in explaining optical products and services, interpreting optical prescriptions, and fitting and dispensing eyewear. The work involves frequent standing and use of hands and fingers, occasional walking and reaching, and frequently lifting or moving up to 20 pounds. Vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. The noise level is moderate, including sounds from computers, printers, and machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Must have and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group settings.
Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with the Doctor and other associates, and perform multiple tasks simultaneously.
Flexibility to support change and ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to work onsite and participate in interactive onsite meetings regularly and predictably.
Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the work time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
Close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.
Must comply with HIPAA and company privacy and security requirements for protected health information, cardholder data, and other confidential customer information.

Responsibilities

Assist customers with frame and lens selection while meeting social-distance requirements.
Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits and disclose additional charges not covered by insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, verifying ordered products, and adjusting optical products in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
Ensure accurate customer pricing.
Maintain license requirements under applicable state guidelines.
Provide feedback and guidance to Apprentice Opticians where applicable.
Follow privacy, confidentiality, proprietary-information, HIPAA, and data-security policies and procedures.
Participate in required training and educational activities, including activities needed to maintain professional affiliations or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.