Retail Licensed Optician

Visionworks • Syracuse, NY

1d • Onsite

About The Position

The Retail Licensed Optician assists customers with selecting, fitting, and dispensing frames and optical products. The role uses technical knowledge to interpret prescriptions, recommend products and services based on customer needs, explain insurance benefits and additional charges, and ensure accurate pricing and product fulfillment. The associate must maintain applicable state licensure, follow privacy and security requirements, and keep the dispensing area, equipment, workstations, and facility clean and orderly. The position is part-time and onsite, with a stated pay range of $24.50–$36.75 per hour, plus incentive opportunities. Specific compensation terms are subject to the company’s collective bargaining agreement.

The role requires strong customer communication, basic computer literacy, the ability to work independently and as part of a team, and the ability to perform multiple tasks. Physical duties include standing and using hands for much of the work, occasional walking and reaching, and frequently lifting or moving up to 20 pounds. The work location has a moderate noise level from computers, printers, and machines. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to calculate discounts, interest, percentages, and other figures and amounts, and apply basic algebra and geometry.
• Ability to follow written, oral, or diagrammed instructions using common-sense judgment and address problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and a desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with the Doctor and other associates, perform multiple tasks simultaneously, and adapt to change.
• Ability to work onsite and participate in regular, predictable onsite meetings, and to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear for much of the work; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Visual abilities include close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must comply with HIPAA requirements and company data-security guidelines for protected health information and other confidential information.

Responsibilities

• Assist customers with frame and lens selection while meeting social-distance requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate coughing and sneezing practices.
• Provide accurate information about frames, lenses, and other optical products and services.
• Explain third-party insurance benefits and disclose charges not covered by the customer’s insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
• Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
• Ensure accurate customer pricing.
• Maintain state license requirements.
• Where applicable, provide feedback and guidance to Apprentice Opticians.
• Follow privacy, confidentiality, proprietary-information, HIPAA, and company security policies.
• Participate in required training and educational activities, including activities needed to maintain professional affiliations or organizational requirements.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are provided; specific terms are set forth in the company’s collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED