Retail Licensed General Manager

Visionworks•Burlington, MA

8d•$70,148 - $91,192

About The Position

A Visionworks Licensed General Manager leads the store’s team and business. The role calls for a business-savvy self-starter who understands profitability and its drivers, and who manages a service-focused team to deliver a simple, human, and bold patient and customer journey from the doctor appointment through eyewear pickup. The General Manager is responsible for pursuing store financial and performance goals while protecting the patient and customer experience, and for leading the store’s operational activities.

Requirements

High school diploma or GED required.
Three or more years of related experience required.
Current State Opticians License required for Licensed GMs.

Nice To Haves

Bachelor’s degree preferred.
Optical management experience preferred.

Responsibilities

Maximize store profitability without compromising the patient and customer experience by setting and exceeding organizational financial and performance goals.
Engage regularly with the Doctor to discuss business needs, associates, and the patient and customer experience.
Prepare and plan the business day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
Hire, train, coach, develop, and support store associates so they perform their roles excellently and deliver a strong patient and customer experience.
Remove obstacles and resolve issues in the patient and customer experience when needed.
Lead, execute, and improve broad operational activities to meet the store’s financial and customer experience goals.