Retail Licensed General Manager

Visionworks•North Miami Beach, FL

15d•$58,656 - $74,634

About The Position

A Visionworks Licensed General Manager leads the team and the store business. This business-savvy, self-starting leader is responsible for profitability and the factors that drive success, while managing a service-oriented team to provide a simple, human, and bold patient and customer journey from the doctor appointment through eyewear pickup. The role includes overseeing store performance and operations, engaging with the Doctor, and developing associates to deliver an excellent patient and customer experience.

Requirements

High school diploma or GED.
Three or more years of related experience.
Current State Opticians License for Licensed General Managers.

Nice To Haves

Bachelor’s degree preferred.
Optical management experience preferred.

Responsibilities

Maximize store profitability while protecting the patient and customer experience by setting and exceeding financial and performance goals.
Engage regularly with the Doctor to discuss business needs, associates, and the patient and customer experience.
Prepare and plan the day's business by managing incoming traffic, doctor appointments, and scheduled eyewear services.
Hire, train, coach, develop, and support store associates so they excel in their roles and provide a flawless patient and customer experience.
Remove obstacles and resolve issues in the patient and customer experience when needed.
Lead, execute, and improve broad operational activities to meet store financial and customer experience goals.