Retail Licensed General Manager

Visionworks•North Miami Beach, FL

14d

About The Position

A Visionworks Licensed General Manager leads both the store team and the business. The GM is a business-savvy self-starter who understands profitability and the factors that drive success, while managing a service-driven team to deliver a simple, human, and bold patient and customer journey from doctor appointment through eyewear pickup. The role focuses on maximizing store profitability without compromising the patient or customer experience, working regularly with the doctor on business needs, associates, and customer experience, planning the day’s business and traffic, developing associates, resolving customer experience obstacles, and improving store operations.

Requirements

High school diploma or GED.
Three or more years of related experience.
A current state optician’s license for licensed GMs.

Nice To Haves

Bachelor’s degree preferred.
Optical management experience preferred.

Responsibilities

Maximize store profitability while maintaining the patient and customer experience and meeting or exceeding financial and performance goals.
Engage regularly with the doctor to discuss business needs, associates, and the patient and customer experience.
Plan daily business by managing incoming traffic, doctor appointments, and scheduled eyewear services.
Hire, train, coach, develop, and support store associates so they perform their roles effectively and deliver a strong patient and customer experience.
Remove obstacles and resolve issues in the patient and customer experience as needed.
Lead, execute, and improve operational activities to meet store financial and customer experience goals.