Retail Licensed General Manager

Visionworks•Miami, FL

22d•$58,656 - $74,634

About The Position

A Visionworks Licensed General Manager leads both the store team and the business. This business-savvy, self-starting leader is responsible for profitability and the factors that drive success, while managing a service-oriented team to deliver a simple, human, and bold patient and customer journey from doctor appointment through eyewear pickup. The role includes overseeing store performance and operations, coordinating with the doctor, and supporting associates in delivering an excellent patient and customer experience.

Requirements

High school diploma or GED.
Three or more years of related experience.
Current State Opticians License for licensed General Managers.

Nice To Haves

Bachelor’s degree preferred.
Optical management experience preferred.

Responsibilities

Maximize store profitability while maintaining the patient and customer experience by setting and exceeding financial and performance goals.
Engage regularly with the doctor to discuss business needs, associates, and the patient and customer experience.
Prepare and plan daily business by managing incoming traffic, doctor appointments, and scheduled eyewear services.
Hire, train, coach, develop, and support store associates so they perform their roles excellently and deliver a strong patient and customer experience.
Remove obstacles and resolve issues in the patient and customer experience as needed.
Lead, execute, and improve broad operational activities to meet the store’s financial and customer experience goals.