Retail Lead

Goodwill Industries of New Mexico•Los Lunas, NM

About The Position

Goodwill Industries of New Mexico is seeking a career-minded Retail Lead to provide customer service and support the organization’s mission of providing skills training, job placement, and social services to New Mexicans. The role assists the Store Manager and Assistant Manager with store operations, employee training and supervision, cash accountability, and protection of company assets. The position pays $14.75 per hour and guarantees 38 hours per week. The Retail Lead may open or close the store in the absence of the Store Manager and Assistant Manager, prepare and maintain operating records, oversee the sales floor, processing area, and donation center, and perform the work of retail associates. The role works indoors in a retail setting with frequent public contact, though occasional exposure to outdoor weather conditions may occur.

Requirements

High school diploma or GED.
Two years of retail work experience, or an equivalent combination of education and experience.
Pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of safety policies and procedures, and ability to comply with them.
Ability to read, write, and understand English.
Knowledge of retail operations and customer service standards.
Knowledge of basic mathematics, accounting, and cash management.
Ability to communicate effectively verbally and in writing.
Ability to work extended hours and various work schedules.
Ability to handle multiple tasks and meet deadlines.
Ability to carry out verbal and written instructions.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Ability to demonstrate excellence and continually seek improvement in results.
Ability to interact and maintain good working relationships with people of varied social and cultural backgrounds and with people with disabilities.
Ability to use hands and fingers to handle or feel, reach with hands and arms, and see, talk, and hear.
Ability to sit and walk frequently, stand for eight or more hours if required, and occasionally stoop, kneel, crouch, crawl, and lift or move up to 50 pounds.

Responsibilities

Follow Goodwill's attendance and punctuality policies.
Provide excellent customer service, respond to and resolve customer complaints and inquiries, and promote service standards.
Open and prepare the store or facility for business when the Store Manager and Assistant Manager are absent.
Close and secure the store or facility and reconcile cash with daily sales reports when the Store Manager and Assistant Manager are absent.
Supervise the sales floor, processing area, and donation center to ensure accountability.
Perform duties assigned to retail associates.
Assist in training, supervising, and mentoring retail associates in store procedures and policies.
In conjunction with the Manager and/or Assistant Manager, supervise employees and train them, plan and assign work, and direct their work in accordance with organizational policies and applicable laws.
Maintain confidentiality of privileged information.
Stock and maintain merchandise on the sales floor.
Promote sales by setting up displays and arranging merchandise.
Process cash and credit card payments, issue change and receipts, and help customers complete transactions according to established policies and procedures.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports.
Communicate and document progress, concerns, and problems to the Store Manager and/or Assistant Manager.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Operate material handling equipment.
Perform other incidental and related duties as assigned.