Retail Lead

Goodwill Industries of New Mexico•Bernalillo, NM

About The Position

Goodwill Industries of New Mexico (GINM) is seeking a career-minded Retail Lead to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The Retail Lead supports store operations and helps supervise, train, and mentor retail associates in conjunction with the Manager and/or Assistant Manager. The position pays $14.75 per hour and guarantees 38 hours per week. GINM describes itself as a second-chance employer offering advancement opportunities, competitive pay and benefits, work-life balance, and the opportunity to make a difference.

Requirements

High school diploma or GED.
Two years of retail work experience, or an equivalent combination of education and experience.
Ability to pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of safety policies and procedures, and ability to comply with them.
Ability to read, write, and understand English.
Knowledge of retail operations and customer service standards.
Knowledge of basic mathematics, accounting, and cash management.
Effective verbal and written communication skills.
Ability to work extended hours and various work schedules.
Ability to handle multiple tasks and meet deadlines.
Ability to follow verbal and written instructions.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Commitment to excellence and continual improvement.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
Ability to use hands and fingers to handle or feel objects, reach with hands and arms, and see, talk, and hear.
Ability to sit and walk frequently; standing for eight or more hours may be required.
Ability to stoop, kneel, crouch, crawl, and lift or move up to 50 pounds occasionally.
Willingness to work indoors in a retail setting with frequent public contact and occasional exposure to outdoor weather conditions.

Responsibilities

Provide excellent customer service and resolve customer complaints and inquiries.
Open and prepare the store or facility for business when the Store Manager and Assistant Manager are absent.
Close the store, reconcile cash with daily sales reports, and secure the store or facility when the Store Manager and Assistant Manager are absent.
Supervise the sales floor, processing area, and donation center to ensure accountability.
Perform duties of retail associates.
Train, supervise, and mentor retail associates in store procedures and policies.
In conjunction with the Manager and/or Assistant Manager, supervise assigned employees and help plan, assign, and direct their work.
Maintain cash accountability and secure company assets.
Stock and maintain merchandise on the sales floor; set up displays and arrange merchandise to promote sales.
Process cash and credit card payments, issue change and receipts, and assist customers with transactions according to established policies and procedures.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports.
Communicate and document progress, concerns, and problems to the Store Manager and/or Assistant Manager.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Operate material handling equipment.
Maintain confidentiality of privileged information.
Follow Goodwill attendance and punctuality policies and all safety policies and procedures.
Perform other incidental and related duties as assigned.