Retail Lead

Goodwill Industries of New Mexico•Albuquerque, NM

3d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking a career-minded Retail Lead to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The organization describes itself as a second-chance employer with advancement opportunities. The Retail Lead supports store operations, customer service, employee training, and supervision, and helps the Manager and/or Assistant Manager plan, assign, and direct work, maintain cash accountability, and secure company assets. The role pays $14.75 per hour and guarantees 38 hours per week. Goodwill states that it offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. The position works in an indoor retail setting with frequent public contact, and may involve standing for eight or more hours, lifting or moving up to 50 pounds, and occasional exposure to outdoor weather. Applicants must have a high school diploma or GED, two years of retail work experience or an equivalent combination of education and experience, and must pass a criminal background check and drug test.

Requirements

High school diploma or GED.
Two years of retail work experience or an equivalent combination of education and experience.
Pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to read, write, and understand English.
Knowledge of retail operations and customer service standards.
Knowledge of basic math, accounting, and cash management.
Ability to communicate effectively verbally and in writing.
Ability to work extended hours and various work schedules.
Ability to handle multiple tasks and meet deadlines.
Ability to carry out verbal and written instructions.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Ability to demonstrate excellence and continually seek improvement in results.
Ability to interact and maintain good working relationships with people from varied social and cultural backgrounds and with people with disabilities.

Responsibilities

Follow Goodwill's attendance and punctuality policies.
Provide excellent customer service and answer and resolve customer complaints and inquiries.
Open and prepare the store or facility for business when the Store Manager and Assistant Manager are absent.
Close the store, reconcile cash with daily sales reports, and secure the store or facility when the Store Manager and Assistant Manager are absent.
Supervise the sales floor, processing area, and donation center to ensure accountability.
Perform the duties of a retail associate.
Maintain the confidentiality of privileged information.
Assist in training, supervising, and mentoring retail associates in store procedures and policies.
Stock and maintain merchandise on the sales floor.
Promote sales by setting up displays and arranging merchandise.
Receive cash and credit card payments, issue change and receipts, and assist customers with accurate transactions according to established policies and procedures.
Prepare and maintain store operation records, including daily sales reports, cash deposits, and opening and closing reports.
Communicate and document progress, concerns, and problems to the Store Manager and/or Assistant Manager.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Operate material handling equipment.
In conjunction with the Manager and/or Assistant Manager, supervise employees as directed, including training employees, planning and assigning work, directing work, maintaining cash accountability, and securing company assets.
Perform other incidental and related duties as required and assigned.