Retail Lead

Goodwill Industries of New Mexico•Los Lunas, NM

1d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Lead to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. GINM describes itself as a second-chance employer and offers advancement opportunities. The role assists the Store Manager and Assistant Manager with store operations, employee training and supervision, customer service, cash accountability, and protection of company assets. Pay is $14.75 per hour, with 38 hours guaranteed each week. The Retail Lead may open or close the store in the absence of the Store Manager and Assistant Manager, oversee the sales floor, processing area, and donation center, and perform retail associate duties. The position maintains operational records, communicates progress and concerns to management, and participates in staff meetings. Work is generally performed indoors in a retail setting with frequent public contact, though occasional exposure to outdoor weather conditions may occur.

Requirements

High school diploma or GED.
Two years of retail work experience, or an equivalent combination of education and experience.
Must be able to pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to read, write, and understand English.
Knowledge of retail operations and customer service standards.
Knowledge of basic math, accounting, and cash management.
Ability to communicate effectively verbally and in writing.
Ability to work extended hours and various work schedules.
Ability to handle multiple tasks and meet deadlines.
Ability to carry out verbal and written instructions.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Ability to demonstrate excellence in work and continually seek improved results.
Ability to interact and maintain good working relationships with people of varied social and cultural backgrounds and people with disabilities.
Ability to use hands and fingers to handle or feel, reach with hands and arms, and see, talk, and hear; frequently sit and walk; and potentially stand for eight or more hours.
Ability to occasionally stoop, kneel, crouch, crawl, and lift or move up to 50 pounds.

Responsibilities

Follow Goodwill's attendance and punctuality policies.
Provide excellent customer service; answer and resolve customer complaints and inquiries.
Close the store, reconcile cash with daily sales reports, and secure the store or facility when the Store Manager and Assistant Manager are absent.
Supervise the sales floor, processing area, and donation center to ensure accountability.
Perform the duties of a retail associate.
Maintain confidentiality of privileged information.
Perform other incidental and related duties as assigned.
Assist in training, supervising, and mentoring retail associates in store procedures and policies.
Stock and maintain merchandise on the sales floor.
Promote sales by setting up displays and arranging merchandise.
Receive cash and credit card payments, issue change and receipts, and help customers complete transactions according to established policies and procedures.
Open the store and prepare the store or facility for business when the Store Manager and Assistant Manager are absent.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports.
Communicate and document progress, concerns, and problems to the Store Manager and/or Assistant Manager.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Operate material handling equipment.
In conjunction with the Manager and/or Assistant Manager, supervise employees in the assigned store or facility as directed.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training employees, planning and assigning work, directing work, maintaining cash accountability, and securing company assets.