Retail Floor Lead

Vuori, Inc•Torrance, CA

6h•$19 - $22

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. As a member of the store leadership team, the Floor Lead supervises the sales floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, this role assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps deliver excellent customer experiences, supports daily store operations and sales goals, shares product knowledge, and leads the team in maintaining the store. The role also supports sales strategy, inventory communication, community engagement, team management, and opening and closing procedures.

Requirements

Available mornings and/or evenings and able to work 8-hour shifts, 5 days per week, including at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and give customers knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share that information with customers and the team.
Lead day-to-day store operations when the General Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in the broader fashion landscape, particularly activewear, to serve customers as an expert.
Lead the team in completing projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.