Retail Floor Lead

Vuori, Inc•Castle Rock, CO

5h•$21 - $24•Onsite

About The Position

Vuori’s Retail Floor Lead leads the retail sales team by example, connects with customers, and communicates the brand’s values through product knowledge and an optimistic outlook. The role encourages the team to uphold Vuori’s retail sales and customer-experience standards. As a key member of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager.

Requirements

Available to work morning and/or evening, 8-hour shifts, 5 days per week, and at least one weekend day.
Demonstrate punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable and honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay knowledgeable about new and best-selling products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Build knowledge of the broader fashion landscape, particularly activewear, to serve customers as an expert.
Lead the team in completing projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort, be punctual, and meet role responsibilities.