Retail Floor Lead

Vuori•Castle Rock, CO

About The Position

The Retail Store Floor Lead guides the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic approach. The role helps the team maintain retail sales and customer experience standards and is a key member of the store leadership team, supervising the sales floor, taking initiative, delegating work, and serving as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead supports an excellent customer experience, leads day-to-day store operations when the Store Manager or Assistant Store Manager is absent, and helps achieve sales goals in a team-based commission environment. The role also supports daily store maintenance, sales strategy, community and team management, inventory needs, visual merchandising, and safe store opening and closing procedures.

Requirements

Availability for morning and/or evening shifts of 8 hours, 5 days per week, including at least one weekend day.
Punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products and replenishment, and inviting customers to events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Build product knowledge in the broader fashion and activewear landscape to serve customers as an expert.
Lead team projects while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.