Retail Floor Lead

Vuori, Inc•Newport Beach, CA

19h•$19 - $22

About The Position

The Retail Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an upbeat, optimistic approach. As a member of the store leadership team, the Floor Lead supervises the retail floor, delegates work, takes initiative, and serves as a go-to person. Under the direction of the Store Manager, the role supports leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps deliver excellent customer experiences, supports sales goals and day-to-day store operations, and leads the team in projects and store maintenance. Responsibilities also include communicating inventory needs and following safety and store-opening and closing protocols.

Requirements

Available to work morning and/or evening shifts of 8 hours, 5 days per week, including at least one weekend day.
Demonstrated punctuality and attendance, and ability to adhere to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, building relationships, engaging socially in sales, and proactively addressing customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and give customers knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and popular products and share that information with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is absent.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge, including knowledge of the broader fashion and activewear landscape.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow safety standards and store protocols when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort, be punctual, and meet role responsibilities.