Retail Floor Lead

Vuori•Castle Rock, CO

21h•Onsite

About The Position

The Retail Store Floor Lead is a member of the store leadership team who leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The Floor Lead helps the team maintain Vuori’s retail sales and customer-experience standards, supervises the sales floor, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the role assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead delivers customer experiences, supports daily store operations and sales goals, and leads store maintenance and team activities. When the Store Manager or Assistant Store Manager is absent, the Floor Lead leads the team in day-to-day operations.

Requirements

Available to work morning and/or evening shifts of eight hours, five days per week, including at least one weekend day.
Demonstrated punctuality and attendance, with adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including creating customer experiences, building relationships, engaging in social selling, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to ensure customers receive the best experience possible.
Take ownership of the sales floor and sales team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and give customers informed, honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and best-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across the broader fashion landscape, especially activewear, to serve customers as an expert.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs in support of business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow store protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their best effort and meet punctuality and role responsibilities.