Retail Lead

Goodwill Industries of New Mexico•Bernalillo, NM

10d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Lead to assist customers and support the organization’s mission to provide skills training, job placement, and social services to New Mexicans. The role supports store operations and helps train and supervise retail associates, working in conjunction with the Manager and/or Assistant Manager. The position pays $14.75 per hour and guarantees 38 hours per week. Goodwill describes itself as a second-chance employer offering advancement opportunities, competitive pay and benefits, work-life balance, and the opportunity to make a difference.

Requirements

High school diploma or GED.
Two years of retail work experience, or an equivalent combination of education and experience.
Must pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to read, write, and understand English.
Knowledge of retail operations and customer service standards.
Knowledge of basic math, accounting, and cash management.
Ability to communicate effectively verbally and in writing.
Ability to work extended hours and various work schedules.
Ability to handle multiple tasks and meet deadlines.
Ability to follow verbal or written instructions.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Ability to demonstrate excellence and continually seek improvement in results.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
Able to regularly use hands and fingers, handle or feel objects, reach with hands and arms, and see, talk, and hear; frequently sit and walk; and potentially stand for eight or more hours.
Able to occasionally stoop, kneel, crouch, crawl, and lift or move up to 50 pounds.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service; answer and resolve customer complaints and inquiries.
Open and prepare the store or facility for business when the Store Manager and Assistant Manager are absent.
Close the store, reconcile cash with daily sales reports, and secure the store or facility when the Store Manager and Assistant Manager are absent.
Supervise the sales floor, processing area, and donation center to ensure accountability.
Perform the duties of retail associates as described in the retail associate job description.
Assist in training, supervising, and mentoring retail associates in store procedures and policies.
In conjunction with the Manager and/or Assistant Manager, supervise employees and help train employees, plan and assign work, direct work, maintain cash accountability, and secure company assets.
Stock and maintain merchandise on the sales floor.
Promote sales by setting up displays and arranging merchandise.
Receive cash and credit card payments, issue change and receipts, and assist customers with accurate transactions according to established policies and procedures.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports.
Communicate and document progress, concerns, and problems to the Store Manager and/or Assistant Manager.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Operate material handling equipment.
Maintain the confidentiality of privileged information.
Perform other incidental and related duties as required and assigned.