Retail Lead - University of Wisconsin Team Store
Fanatics Commerce•Madison, WI
•Onsite
About The Position
The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.
Requirements
- Must be at least 18 years of age
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
- Reliable attendance and punctuality
- Strong communication, interpersonal, and teamwork skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
- Maintain a professional appearance and represent the Fanatics brand positively
Nice To Haves
- Previous retail, customer service, or hospitality experience preferred
- High school diploma or equivalent experience preferred
Responsibilities
- Drive sales results by consistent execution of daily operations
- Support back of house operations; maintain stockroom organization
- Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
- Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
- Work with Retail Associates to ensure an exemplary fan experience
- Communicate expectations for assignments and projects to Retail Associates
- Provide training and assistance to Retail Associates as required
- Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
- Understands Fanatics Values and how they relate to their role
- Perform ‘Manager on Duty responsibilities’ as needed
- Identify opportunities to improve processes, products, or fan experiences
- Apply creative thinking and new approaches to solve complex challenges
- Act with urgency and adapt quickly in a fast-paced, high-growth environment
- Collaborate cross-functionally to drive shared goals and team outcomes
- Build strong partnerships across the organization to deliver results
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
