Retail Lead - Minnesota Vikings Mall of America Team Store

Fanatics Commerce•Minneapolis, MN

3d•Onsite

About The Position

The Retail Lead at the Minnesota Vikings Mall of America Team Store delivers business and fan impact through leadership and strong operational execution. The role supports daily retail operations and an exemplary fan experience, and includes core responsibility for home game shifts, with pre-game, in-game, and post-game operational support as needed. The Retail Lead supports sales results, back-of-house operations, and stockroom organization; uses retail systems such as OpSuite5.0, POS, and CAYAN; and partners with the Leadership team on business decisions involving revenue targets, per cap, and UPT. The position communicates assignments to Retail Associates, provides training and coaching, and may perform Manager on Duty responsibilities. It also identifies process and experience improvements, adapts to a fast-paced environment, and collaborates across teams to achieve shared goals.

Requirements

Must be at least 18 years of age.
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
Reliable attendance and punctuality.
Strong communication, interpersonal, and teamwork skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to stand, walk, bend, and move throughout scheduled shifts.
Ability to lift, carry, and move merchandise weighing up to 25 pounds.
Maintain a professional appearance and represent the Fanatics brand positively.

Nice To Haves

Previous retail, customer service, or hospitality experience.
High school diploma or equivalent experience.

Responsibilities

Drive sales results through consistent execution of daily operations.
Support back-of-house operations and maintain stockroom organization.
Use retail operational systems, including OpSuite5.0, POS, and CAYAN.
Partner with the Leadership team on decisions involving revenue targets, per cap, and UPT.
Work with Retail Associates to provide an exemplary fan experience.
Communicate expectations for assignments and projects to Retail Associates.
Provide training and assistance to Retail Associates as required.
Coach Retail Associates based on observed job performance and operational knowledge.
Perform Manager on Duty responsibilities as needed.
Identify opportunities to improve processes, products, or fan experiences.
Apply creative thinking and new approaches to complex challenges, and adapt quickly in a fast-paced environment.
Collaborate cross-functionally and build partnerships to deliver shared goals and results.
Support home game operations, including pre-game, in-game, and post-game shifts.