Sales Supervisor - Mall of America

Warby Parker • Bloomington, MN

9d

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences at its Mall of America location. Sales Supervisors contribute directly to the business through face-to-face customer interactions, communicating the company’s story and mission on the sales floor, contributing to process ideation and improvement, and taking part in special projects. The role may also be known as Keyholder at other brands.

The Sales Supervisor helps lead selling and front-of-house operations when a manager is not present, opens and closes the store, and supports an efficient, inclusive, service-minded retail environment. This position calls for strong customer service, product knowledge, thoughtful style advice, flexibility, and an entrepreneurial approach to improving the glasses-shopping experience.

Requirements

• Professional retail experience at a customer-focused company.
• At least 6 months of experience in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Ability to stay calm under pressure and adapt quickly.
• Entrepreneurial spirit, curiosity, and eagerness to learn.
• Team-oriented approach and passion for helping customers and teammates.
• Innovative, proactive problem-solving skills.
• Self-motivation and pride in one's work, with a drive to perform well.
• Ability to bring positive, fun energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Develop innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.
• Contribute to process ideation and improvement and participate in special projects.

Benefits

• Health, vision, and dental insurance (full-time employees)
• Life and AD&D insurance (full-time employees)
• Paid sick leave
• Paid holidays (full-time employees)
• Vacation days (full-time employees)
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed