Retail Store Manager, Mall of America
About The Position
The Store Manager leads the Nespresso boutique at the Mall of America in Bloomington, Minnesota, serving as the face of the brand and setting the tone for the team. The manager leads and inspires a high-performing team to optimize sales, service, and operations while ensuring an inviting customer experience. The role executes store strategies to achieve performance goals and sales growth, builds community connections, and shares Nespresso’s story and values. The position focuses on developing and engaging employees, delivering excellent customer service, maintaining operational standards, and building customer loyalty. The Store Manager also promotes safety and quality, manages inventory and expenses, and creates personalized coffee experiences by educating customers about coffee and sustainability.
Requirements
- At least 4 years of professional experience in a fast-paced or luxury retail environment.
- At least 3 years of supervisory experience managing and developing direct reports.
- High school diploma or GED.
- Ability to organize, manage time, and prioritize multiple tasks amid competing demands.
- Availability to work open and closing shifts, weekends, and holidays.
- Ability to travel as required.
Nice To Haves
- Bachelor’s degree.
- Passion for coffee, respect for sustainability, and curiosity to learn about and educate others on coffee culture.
Responsibilities
- Recruit, hire, and develop employees to promote high performance and engagement; recognize strong performance, address issues, create development plans, and provide ongoing feedback.
- Coach and mentor team members and lead training on product knowledge, selling techniques, and operational standards.
- Foster an engaged and motivated team through effective communication, weekly meetings, and one-on-one sessions.
- Set clear sales and service targets, guide the team, monitor performance, and implement continuous improvements.
- Ensure adherence to standard operating procedures and manage inventory efficiently.
- Collaborate with the District Manager to control labor costs and expenses, and help troubleshoot technology issues.
- Promote a safety-conscious culture and follow Nestlé’s Safety, Health, and Environmental policies and procedures.
- Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluation of boutique performance.
- Build community connections through experimentation and collaboration.
- Share coffee knowledge and sustainability practices with customers through personalized experiences and storytelling.
Benefits
- Quarterly bonuses for achieving team sales and service goals.
- Training and career development opportunities.
- Supportive and collaborative team environment.
- Work with a stated positive impact on people and the planet.
- Free Nespresso machine and coffee product allowance.
- 401(k) with company match.
- Educational reimbursement.
- Health and mental wellness programs.
- DE&I resource groups.
- Commuter benefits.
- Pet adoption reimbursement.
- Employee recognition program.
- Discounts at over 2,000 companies.
- Healthcare coverage and a broad range of other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
