Retail Lead - Hospital
Thomas Cuisine•Fresno, CA
•$25 - $26•Onsite
About The Position
We are seeking a Retail Lead to support the daily operations of our retail dining location while helping deliver exceptional guest experiences. In this hands-on leadership role, you'll work alongside team members to ensure efficient service, maintain quality standards, support team training, and help create a welcoming environment for guests. The Retail Lead serves as a key resource during daily operations and helps ensure smooth execution of retail services.
Requirements
- High School Diploma/GED
- Previous retail, food service, hospitality, or customer service experience.
- Demonstrated ability to lead by example and support frontline teams.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexible and dependable with a strong attention to detail.
- Ability to pass a criminal background check and drug screen
Nice To Haves
- Knowledge of food safety and sanitation practices preferred.
- Experience with POS systems preferred.
Responsibilities
- Support day-to-day retail operations, including service, merchandising, and guest interactions.
- Lead by example while assisting with staffing, workflow coordination, and service execution.
- Train and coach team members on company standards, customer service, food safety, and operational procedures.
- Assist with inventory management, product rotation, stocking, and presentation.
- Monitor food quality, cleanliness, and compliance with safety and sanitation standards.
- Support cash handling procedures, POS operations, and retail reporting as needed.
- Assist supervisors and managers with opening, closing, and daily operational responsibilities.
- Help resolve guest concerns and ensure a positive dining experience.
- Perform other duties as assigned.
Benefits
- Paid Bereavement Leave
- Paid Parental Leave
- Paid Baby Bonding Leave
- Paid Elder Care Leave
- Paid Time Off (Accrued)
- Holiday Premium Pay
- 3 Medical Plans (Blue Cross)
- Prescription, Dental, and Vision Coverage
- Reimbursed Wellness Massages (Portion of cost)
- Voluntary HSA with Company Match
- Voluntary FSA
- Free Employee Assistance Program (Behavioral Health Support)
- 401(k) Retirement Plan with Company Match
- Company-Paid Basic Life Insurance
- Company-Paid Accidental Death & Dismemberment (AD&D) Policy
- Voluntary Short-Term Disability
- Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
- A supportive, collaborative work environment
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
