Retail Lead

LEGOLAND Discovery Centre • Columbus, OH

5h

About The Position

The Retail Lead provides hands-on leadership on the retail floor, models excellent guest care, and supports daily retail operations. The role includes coaching and developing team members, communicating priorities through daily briefings, maintaining safety and presentation standards, helping the team resolve guest concerns, and identifying opportunities to improve the guest experience and sales. The Retail Lead may also support Duty Manager shifts overseeing attraction-wide operations.

The position is part of a team focused on creating engaging experiences for children and LEGO fans. Applications are reviewed on an ongoing basis, and the role is recruited through Merlin Entertainments under a transitional service agreement with the LEGO Group. The stated pay is USD $16.00 per hour.

Requirements

• High school diploma or GED.
• At least one year of experience in a high-volume retail environment.
• Strong leadership and communication skills.
• A calm, confident approach in a busy, high-energy setting.
• Excellent guest-service and problem-solving abilities.
• Sales awareness and attention to detail.
• Comfort working with POS or computerized systems.
• Ability to multitask and stay organized.
• Positive attitude and passion for creating great guest experiences.

Nice To Haves

• LEGO product knowledge.

Responsibilities

• Lead by example on the retail floor through hands-on, shoulder-to-shoulder leadership.
• Deliver guest care aligned with Guest Obsession standards.
• Motivate, coach, and develop team members.
• Conduct daily team briefings and maintain clear communication.
• Support daily operations and ensure positions are effectively covered.
• Uphold safety, presentation, and guest-service standards.
• Empower team members to handle service recovery moments.
• Monitor guest-facing retail areas and help enhance the overall experience.
• Provide performance feedback and maximize sales opportunities.
• Assist with training and performance support.
• Support Duty Manager shifts overseeing attraction-wide operations.
• Encourage ideas and innovation to improve the business.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Paid time off.
• Free entry to attractions for the employee, family, and friends through the Merlin Magic Pass.
• Recognition programs and rewards.
• Company-matched 401(k) retirement plan.
• Tuition assistance and reimbursement programs.
• Growth, development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED