Retail Lead

Goodwill Industries of New Mexico•Albuquerque, NM

About The Position

Goodwill Industries of New Mexico is seeking a career-minded Retail Lead to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The role supports store operations and helps train, supervise, and mentor retail associates. In conjunction with the Manager and/or Assistant Manager, the Retail Lead helps plan, assign, and direct work, maintain cash accountability, and secure company assets. The position pays $14.75 per hour and guarantees 38 hours per week. Goodwill describes itself as a second-chance employer offering advancement opportunities, competitive pay and benefits, work-life balance, and the opportunity to make a difference.

Requirements

High school diploma or GED.
Two years of retail work experience or an equivalent combination of education and experience.
Must be able to pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to read, write, and understand English.
Knowledge of retail operations and customer service standards.
Knowledge of basic math, accounting, and cash management.
Ability to communicate effectively verbally and in writing.
Ability to work extended hours and various work schedules.
Ability to handle multiple tasks and meet deadlines.
Ability to follow verbal or written instructions.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Ability to demonstrate excellence and continually seek improvement in results.
Ability to interact and maintain good working relationships with people of varying social and cultural backgrounds and people with disabilities.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service; answer and resolve customer complaints and inquiries.
Open or close and secure the store or facility in the absence of the Store Manager and Assistant Manager.
Reconcile cash with daily sales reports and secure company assets.
Supervise the sales floor, processing area, and donation center to ensure accountability.
Perform duties of retail associates.
Maintain confidentiality of privileged information.
Assist in training, supervising, and mentoring retail associates on store procedures and policies.
Stock and maintain merchandise on the sales floor.
Promote sales by setting up displays and arranging merchandise.
Receive cash and credit-card payments, issue change and receipts, and help customers complete transactions according to established policies and procedures.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports.
Communicate and document progress, concerns, and problems to the Store Manager and/or Assistant Manager.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Operate material handling equipment.
In conjunction with the Manager and/or Assistant Manager, supervise employees in the assigned store or facility as directed, including training employees, planning and assigning work, directing work, maintaining cash accountability, and securing company assets.
Perform other incidental and related duties as required and assigned.