Retail Lead

evo

About The Position

The Retail Lead oversees the retail environment, ensures timely completion of service level agreements, and maintains a customer experience consistent with evo’s values. The role leads by example by training and providing feedback to team members, and participates in store management activities including inventory management, warranty management, customer service, and reporting to the Store Manager. The Retail Lead leads store associates and helps create a positive, productive work environment. This person uses data and analytics to inform decisions, takes responsibility for the customer and employee experience, and works with peer leads and the Store Manager to carry out store priorities. The role supports clear communication, teamwork, and trust-based relationships across the store team, including delivering feedback, setting goals, and celebrating achievements. It also involves assessing store needs, managing business expenses, providing resources to support the team, and aligning store operations with company strategies. The Retail Lead communicates with brands, team members, and customers about product inquiries and concerns, including warranties, and performs other duties as assigned. The base wage is listed as $24.00–$26.00 per hour, with the salary description also listing $24.00–$27.00 per hour. Placement within the range depends on skills and experience and considers internal pay equity. evo describes offering a benefits package but does not specify individual benefits in the posting.

Requirements

At least 3 years of experience managing diverse teams, with a strong passion for employee growth and development.
At least 1 year of successful retail management experience in a complex, multi-channel, specialty retail environment.
Proficiency in standard office software, such as Microsoft Office Suite.
Skills in adaptability, attention to detail, cash handling, communication, conflict resolution, customer service, loss prevention, multitasking, problem-solving, sales and marketing, teamwork, technology use, and time management.
Embodies, honors, and lives evo’s core values, The Great 8.

Nice To Haves

Familiarity with point-of-sale (POS) systems and inventory management software.

Responsibilities

Lead and manage store associates, fostering a positive and productive work environment.
Use data and analytics to support informed decision-making.
Take responsibility for the overall customer and employee experience in the store.
Implement initiatives to improve customer satisfaction and create a positive employee work environment.
Collaborate with peer leads and the Store Manager to execute store priorities.
Facilitate effective store communication so team members are informed and aligned with organizational goals.
Promote open communication and teamwork.
Build trust-based relationships with the store team, deliver feedback, set goals, and celebrate achievements.
Assess store needs, manage business expenses, and provide resources that help the team succeed.
Align store activities with company strategies to deliver an exceptional retail experience.
Support employee growth and use business success to contribute positively to the local community.
Communicate with brands, team members, and customers about product inquiries and concerns, including warranties.
Oversee the retail environment, ensure timely completion of service level agreements, and maintain customer experience standards.
Train team members and provide feedback.
Participate in inventory management, warranty management, and customer service.
Complete other duties as assigned.