Retail Lead II
About The Position
The Retail Lead assists with store operations by overseeing customer service, register operations, and merchandising. When other store management is absent, the Retail Lead is responsible for all aspects of running the sales floor and provides leadership to associates. The role supports Goodwill’s mission by generating revenue for programs serving local communities. Retail Lead levels are determined by store volume, staffing, and operational complexity; all levels perform the same core responsibilities. The position involves training and potentially directly supervising retail associates and program participants; supporting customer service, cash controls, product flow and rotation, fitting-room upkeep, cleaning, and store paperwork; and handling assigned shifts, including weekends. The Retail Lead is expected to model professionalism, resolve minor personnel issues, safeguard company property, and communicate effectively with store leadership. A drug screen and criminal background check are required. The role requires the ability to perform essential functions with or without reasonable accommodation.
Requirements
- Proven retail sales experience, preferably in a supervisory or team lead role.
- Experience overseeing daily store operations, including inventory management, merchandising, and staff supervision.
- Strong background in training, coaching, and motivating a diverse team to meet sales and operational goals.
- Familiarity with loss prevention, safety protocols, and company policies.
- Demonstrated ability to handle customer issues, manage schedules, and maintain a high level of store performance.
- Ability to understand and follow written and verbal instructions.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Experience working with diverse populations.
- Must pass a drug screen.
- A criminal background check is required; applicants with criminal histories will be considered in accordance with applicable law.
- Ability to perform all essential functions with or without reasonable accommodation.
Responsibilities
- Provide a friendly, clean environment and ensure customers receive excellent service.
- Coach retail staff to consistently greet customers, offer assistance, and show appreciation.
- Train and potentially directly supervise retail associates and program participants; provide input to the store manager about employee performance as needed.
- Perform register transactions and manager functions, including opening registers, verifying starting funds, closing and counting down registers, and creating deposits.
- Secure tills and deposits, perform cash pick-ups as needed, and follow company cash-control procedures.
- Complete necessary departmental and store paperwork.
- Ensure product moves efficiently and correctly from production to the sales floor, and maintain accurate product rotation.
- Ensure fitting rooms are clean and returned merchandise is put away promptly.
- Ensure assigned staff complete front-end cleaning and organization tasks to standard.
- Work various assigned shifts, including weekends.
- Lead store personnel professionally and resolve minor personnel issues effectively.
- Safeguard company equipment, property, and donated goods; report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
- Communicate effectively and appropriately with all levels of store leadership.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
