Retail Lead II

Heart Of Texas Goodwill Industries•College Station, TX

About The Position

The Retail Lead assists with store operations by overseeing customer service, register operations, and merchandising. When other store management is absent, the Retail Lead is responsible for all aspects of running the sales floor. The role provides leadership to associates, with higher performance expectations reflecting additional knowledge, skills, and abilities. It supports Heart of Texas Goodwill’s mission by generating revenue for programs serving the community. Retail Lead levels are based on the assigned store’s volume, staffing, and operational complexity. All Retail Leads perform the full scope of responsibilities in this description; the assigned level reflects the scale and complexity of the store environment and aligns with established pay bands, rather than differences in core duties or decision-making authority. The position regularly involves standing, walking, bending, lifting, and operating warehouse equipment. Work may include exposure to outdoor weather, dust, fumes, animal hair, moving machinery, and varying noise levels. Safety gear such as shoes, gloves, or eye protection may be required. Applicants must pass a drug screen. A criminal background check is required, with consideration given to criminal histories in accordance with applicable law. The employee must be able to perform essential functions with or without reasonable accommodation.

Requirements

Proven experience in retail sales, preferably in a supervisory or team lead role.
Experience overseeing daily store operations, including inventory management, merchandising, and staff supervision.
Strong background in training, coaching, and motivating a diverse team to meet sales and operational goals.
Familiarity with loss prevention, safety protocols, and adherence to company policies.
Demonstrated ability to handle customer issues, manage schedules, and ensure a high level of store performance.
Ability to understand and follow written and verbal instructions.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Experience working with diverse populations.
Must pass a drug screen.
Must undergo a criminal background check; criminal histories are considered in accordance with applicable law.
Ability to perform all essential functions with or without reasonable accommodation.

Responsibilities

Ensure customers receive excellent service in a friendly, clean environment, and coach retail staff on greeting customers, offering assistance, and showing appreciation.
Train and potentially directly supervise retail associates and program participants.
Provide the store manager with input on employee performance as needed.
Perform register procedures and manager functions, including opening registers, verifying starting funds, closing and counting registers, and creating deposits.
Secure tills and deposits, perform cash pick-ups as needed, and maintain cash controls in accordance with company policies and procedures.
Complete required departmental and store paperwork.
Ensure product flows smoothly from production to the sales floor and is added to shelves and racks promptly and correctly.
Maintain accurate product rotation by consistently removing older products from the sales floor.
Ensure fitting rooms are clean and go-backs are put away promptly.
Ensure assigned staff complete front-end cleaning and organization tasks to standard.
Work various shifts, including weekends, as assigned.
Use professional best practices when leading store personnel and resolve minor personnel issues effectively.
Safeguard company equipment and property, including donated goods, and report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Communicate effectively and appropriately with all levels of store leadership.
Perform other duties as assigned.