Retail Part Time Keyholder: Mill Valley

Framebridge•Mill Valley, CA

3d•Onsite

About The Position

Framebridge is hiring a part-time Retail Keyholder for its Mill Valley store. The role represents the Framebridge brand and sets the standard for exceptional customer service. The Keyholder supports onboarding and training retail team members, executes and improves store operations, and helps meet customer experience and financial goals. The position involves advising customers on products and design, building customer relationships, coaching team members, troubleshooting issues, and identifying ways to improve the retail experience. The Keyholder also helps deliver Framebridge’s 100% happiness guarantee and works a flexible schedule that includes evenings and weekends as needed. Framebridge is a growing consumer business operating online and in retail stores, offering high-quality custom products with a quick turnaround. Its team values pride in craftsmanship, collaboration, adaptability, making the customer experience special, and building lasting relationships.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.

Nice To Haves

A degree in art, design, marketing, or a relevant field.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training for retail team members.
Execute and improve retail store operations to help meet customer experience and financial goals.
Build relationships with customers and coach retail team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.