Retail Part Time Keyholder: Montclair

Framebridge•Montclair, NJ

1d•Onsite

About The Position

Framebridge is seeking a part-time Keyholder for its Montclair retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, takes on key-holding responsibilities, and helps deliver a positive customer experience. This role reports to the Store Manager. The position sets the standard for exceptional customer service and represents the Framebridge brand. It supports onboarding and training retail team members, executes and improves store operations, provides product knowledge and design advice, answers questions, troubleshoots issues, and helps meet customer-experience and financial goals. The Keyholder also contributes ideas to improve the retail experience and helps deliver Framebridge’s 100% happiness guarantee. The role requires schedule flexibility, including evenings and weekends. Physical tasks include standing for up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities. Framebridge is a consumer business that offers custom framing through online and retail channels and operates manufacturing studios. Its stated values include pride in craftsmanship, adaptability, embracing challenges, personal responsibility, making experiences special, and building lasting relationships.

Requirements

Experience as a keyholder in a customer service, retail, or hospitality role.
Engaging personality and strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and excitement about working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operational activities to help meet customer-experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule that meets business needs, including evenings and weekends.
Perform regular physical tasks including extended standing, light lifting, bending, and reaching.