Retail Key Carrier Coordinator
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier based on store needs, taking on a leadership role in maintaining all aspects of the store. The role models exceptional customer service and requires open availability, including nights and weekends. As Manager on Duty, the Key Carrier follows company policies and procedures, helps ensure store activities are completed according to plan, addresses immediate customer service concerns, and supports the store’s operational, safety, training, and shrink-reduction goals. The position is located at TJ Maxx Store 0080 in Grand Forks, North Dakota. Starting pay is $15.75 to $16.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Team player who works effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to coach, delegate, and follow up effectively on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity, and maintain confidentiality.
- Act as Manager on Duty in accordance with company policy and procedure.
- Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
- Address immediate customer service issues and provide appropriate coaching to Associates.
- Use discretion with customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas.
- Ensure Associates follow operational procedures.
- Ensure opening and closing procedures are completed according to company guidelines.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Provide feedback, recognition, and coaching to Associates.
- Partner with Management on Associate training needs.
- Ensure compliance with labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount.
- Employee assistance program (EAP).
- Smoking cessation assistance.
- Bereavement benefit.
- 401(k) Associate contributions.
- Child care and cell phone discounts.
- Pet and legal insurance.
- Credit union.
- Referral bonuses.
- For eligible Associates: 401(k) match; medical, dental, and vision coverage; health savings account (HSA); health care flexible spending account (FSA); life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; and adoption assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
