Retail Key Carrier Coordinator

TJX•Coon Rapids, MN

3d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. The Key Carrier models exceptional customer service, supports store operations and team priorities, and acts as Manager on Duty in accordance with company policy and procedure. The role includes coaching and supporting Associates, maintaining accurate service-area coverage, ensuring operational and opening/closing procedures are followed, and contributing to safety, shrink reduction, credit, and loyalty programs. The position is at the Sierra store at 12526 Riverdale Blvd, Coon Rapids, Minnesota. Starting pay is USD $17.00 to $17.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
One year of retail experience and six months of leadership experience.
Able to work effectively with peers and supervisors as a team player.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Role-model exceptional customer service and create positive internal and external customer experiences.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty while adhering to company policies and procedures.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching, and exercise discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs.
Ensure compliance with labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation benefit
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability coverage for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts for those meeting service or hours requirements
Scholarship program
Adoption assistance