Retail Key Carrier Coordinator

TJX • Overland Park, KS

4d • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and is based at the HomeGoods store in Overland Park, Kansas.

The Key Carrier provides exceptional customer service, supports store operations, and helps lead Associates. When acting as Manager on Duty, the Key Carrier follows company policies and procedures, maintains priorities and coverage, coaches Associates, and supports training, safety, and shrink-reduction efforts. The stated starting pay range is USD $16.00 to $16.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple people and tasks.
• Able to act quickly under challenging circumstances.
• Capable of multitasking.
• Superior communication and organizational skills, with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Role-model exceptional customer service and create positive internal and external customer experiences.
• Promote honesty and integrity and maintain confidentiality.
• Act as Manager on Duty in accordance with company policy and procedure.
• Ensure the store team performs tasks in accordance with the store plan and reprioritize as needed.
• Address immediate customer service issues, coach Associates, and use discretion in applying customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas.
• Ensure Associates follow operational procedures and opening and closing procedures follow company guidelines.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback.
• Provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation benefit
• Bereavement benefit
• 401(k) with Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical, dental, and vision coverage for Associates meeting service or hours requirements
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed