Retail Key Carrier Coordinator

TJX • Holland, MI

8d • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends.

The Key Carrier provides exceptional customer service, supports store operations, and acts as Manager on Duty in accordance with company policies and procedures. The role includes coordinating and coaching Associates, supporting training and operational priorities, ensuring opening and closing procedures are followed, and contributing to safety, loyalty, credit, and shrink-reduction programs. Additional duties may be assigned.

The role is located at HomeGoods Store 0679 in Holland, Michigan. Starting pay is USD $16.00 to $16.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Open availability, including nights and weekends.
• Ability to work a flexible schedule.
• Team player who works effectively with peers and supervisors.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Ability to coach, delegate, and follow up effectively on multiple people and tasks.
• Ability to act quickly under challenging circumstances.
• Ability to multitask.
• Superior communication and organizational skills, with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Role-model exceptional customer service and create positive internal and external customer experiences.
• Promote honesty and integrity, and maintain confidentiality.
• Act as Manager on Duty in accordance with company policy and procedure.
• Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
• Address immediate customer service issues, provide appropriate coaching, and use discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas.
• Ensure Associates follow operational procedures and opening and closing procedures are carried out according to company guidelines.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount.
• Employee assistance program (EAP).
• Smoking cessation support.
• Bereavement benefit.
• 401(k) with Associate contributions; 401(k) match for those meeting service or hours requirements.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union.
• Referral bonuses.
• Medical, dental, and vision coverage for those meeting service or hours requirements.
• Health savings account (HSA) and health care flexible spending account (FSA) for those meeting service or hours requirements.
• Life insurance and short- and long-term disability coverage for those meeting service or hours requirements.
• Paid parental leave, paid holidays, vacation, and sick leave for those meeting service or hours requirements.
• Auto and home insurance discounts.
• Scholarship program.
• Adoption assistance.
• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed