Retail Key Carrier Coordinator
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and role model exceptional customer service. The role creates a positive internal and external customer experience; promotes honesty, integrity, and confidentiality; and acts as Manager on Duty in accordance with company policy and procedure. Key Carriers help ensure store teams complete tasks in line with the store plan, address immediate customer-service issues, maintain appropriate Associate coverage, and ensure operational and opening/closing procedures are followed. They communicate priorities and progress, provide feedback and coaching, support training, and partner with management to improve Associate effectiveness. They also support labor-law compliance, credit and loyalty programs, shrink-reduction initiatives, and store safety. Other duties may be assigned.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Team player who works effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience and role model exceptional customer service.
- Promote honesty and integrity and maintain confidentiality.
- Act as Manager on Duty while adhering to company policy and procedure.
- Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer-service issues and provide appropriate coaching to Associates.
- Exercise discretion regarding customer-service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas.
- Ensure Associates adhere to operational procedures.
- Ensure opening and closing procedures are executed according to company guidelines.
- Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
- Give and receive recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
- Partner with management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child-care and cell-phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those who meet service or hours requirements
- Medical, dental, and vision coverage for those who meet service or hours requirements
- Health savings account (HSA) for those who meet service or hours requirements
- Health care flexible spending account (FSA) for those who meet service or hours requirements
- Life insurance for those who meet service or hours requirements
- Short- and long-term disability for those who meet service or hours requirements
- Paid parental leave for those who meet service or hours requirements
- Paid holidays, vacation, and sick time for those who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
