Retail Key Carrier Coordinator

The TJX Companies, Inc.•Fredericksburg, VA

1d•$17 - $17•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate between predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role models exceptional customer service and requires open availability, including nights and weekends. The Key Carrier creates positive internal and external customer experiences; promotes honesty, integrity, and confidentiality; and acts as Manager on Duty in accordance with company policy and procedure. The role helps ensure store tasks and activities follow the store plan, addresses immediate customer service issues, coaches Associates, and uses discretion under customer service policies to satisfy customers. The position maintains appropriate Associate coverage in service areas, ensures operational procedures and opening and closing procedures are followed, and communicates priorities and progress effectively with management and Associates. It provides feedback, recognition, and coaching; partners with Management on training needs; and supports compliance with labor laws, policies, and procedures. The Key Carrier also promotes credit and loyalty programs, supports shrink-reduction efforts, promotes safety, and performs other duties as assigned.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create positive internal and external customer experiences and role-model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure store teams perform tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Exercise discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates adhere to operational procedures and that opening and closing procedures follow company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package