Retail Key Carrier Coordinator

TJX•Portsmouth, NH

2d•$18 - $19•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. The Key Carrier models exceptional customer service, helps create positive customer experiences, supports store operations and priorities, and acts as Manager on Duty in accordance with company policies and procedures. The role also includes coaching and supporting Associates, promoting credit and loyalty programs, contributing to shrink reduction, and maintaining a safe store environment. The starting pay range is USD $18.00 to $18.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
At least 1 year of retail experience.
At least 6 months of leadership experience.
Able to work effectively with peers and supervisors as a team player.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Role-model exceptional customer service and create positive internal and external customer experiences.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty while adhering to company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching to Associates, and use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates adhere to operational procedures and that opening and closing procedures follow company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates meeting service or hours requirements
Medical, dental, and vision coverage for Associates meeting service or hours requirements
Health savings account (HSA) for Associates meeting service or hours requirements
Health care flexible spending account for Associates meeting service or hours requirements
Life insurance for Associates meeting service or hours requirements
Short- and long-term disability for Associates meeting service or hours requirements
Paid parental leave for Associates meeting service or hours requirements
Paid holidays, vacation, and sick time for Associates meeting service or hours requirements
Auto and home insurance discounts for Associates meeting service or hours requirements
Scholarship program
Adoption assistance