Retail & Inside Sales Manager
About The Position
The Retail & Inside Sales Manager runs a branch’s retail and inside sales operation, leading the team, showroom, margin performance, and customer experience. Management is the primary duty; selling supports team leadership rather than replacing it. The manager hires, schedules, develops, and directs inside sales staff, establishes pricing and service standards within company policy, and owns the branch’s sales results. The role partners with field sales, purchasing, warehouse, and logistics teams, and represents the branch with local accounts and manufacturer representatives. The position is with Kamran & Company, a commercial foodservice equipment dealer and design-build contractor serving casinos, stadiums, hospitals, and hospitality venues nationwide. The company delivers projects from specification and design through procurement and installation. The role is located in South Bend and Inz, Indiana, and Fargo, North Dakota.
Requirements
- At least 3 years of sales experience, including at least 1 year supervising or leading a team.
- Demonstrated ability to hire, schedule, coach, and hold a team accountable to standards.
- Ownership mindset for revenue and margin results.
- Working knowledge of commercial foodservice equipment, restaurant supply, or a comparable technical product category.
- Proficiency with ERP order entry and reporting.
- Solid Excel skills.
Nice To Haves
- Multi-location or branch management experience.
- Experience with NetSuite and AutoQuotes.
- Restaurant, hospitality, or foodservice operations background.
- History of developing inside sales staff into higher-level roles.
Responsibilities
- Directly supervise the branch’s Inside Sales Representatives and Associates, providing day-to-day direction and assigning work.
- Interview and recommend candidates for hire and participate in hiring decisions for the branch sales team.
- Set staff schedules and coverage to meet showroom, counter, and phone service standards.
- Conduct performance conversations, coach employees, and complete performance reviews.
- Train new team members on products, systems, quoting standards, and customer service expectations.
- Own the branch’s retail and inside sales revenue and gross margin performance.
- Set and enforce team standards for quote turnaround, follow-up, and customer service.
- Approve pricing exceptions, discounts, and credits within delegated authority.
- Analyze sales, margin, and quote-conversion data and take action based on the results.
- Direct showroom merchandising, pricing accuracy, and stock presentation.
- Work with purchasing on stocking levels, slow-moving inventory, and reorder points.
- Oversee cycle counts and retail stock inventory accuracy.
- Manage the customer experience from walk-in through delivery.
- Partner with Field Sales to route project-scale opportunities to the appropriate team.
- Coordinate with warehouse and logistics leadership on will-call, delivery, and staging.
- Escalate market, competitive, and staffing issues to the Regional Sales Manager with a recommendation.
- Represent the branch with key local accounts and manufacturer representatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
