Retail Industry Solutions Inside Sales Representative

HP • Rio Rancho, NM

4d • $70,000 - $108,000

About The Position

This role proactively reaches out to potential customers, initiates sales conversations, builds relationships, and guides prospects through the sales process. It uses product knowledge, effective communication, and persuasive skills to identify customer needs, address concerns, and close deals. The position collaborates with marketing and other sales team members to drive revenue growth, meet targets, and contribute to the organization’s sales strategy.

The role leads market penetration campaigns and trains and coaches other inside sales representatives. It impacts the department, leads and/or provides expertise to functional project teams, and may participate in cross-functional initiatives. Assignments are complex and require initiative and specialized knowledge to resolve problems or develop recommended solutions.

Requirements

• High School Diploma, GED, Higher Secondary education, commensurate work experience, or demonstrated competence.
• Typically 6–8 years of related work experience, preferably in inside sales, telesales, or a related field.
• Knowledge and skills in business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
• Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

• Certified Inside Sales Professional (CISP).
• Experience in inside sales or telesales is preferred.

Responsibilities

• Identify and research potential leads through sources such as cold calls, online research, and networking to build a pipeline.
• Evaluate leads’ needs, budget, and decision-making authority to qualify potential sales opportunities.
• Develop and maintain product or service knowledge, including awareness of new features and enhancements, and communicate value propositions to prospects.
• Lead market penetration campaigns and train and coach other inside sales representatives.
• Present and demonstrate products or services in ways tailored to each prospect’s needs and interests.
• Manage and update CRM systems or sales tracking tools to document interactions and track lead progress.
• Monitor industry trends, competitors, and market developments to adapt sales strategies and position the organization’s offerings.
• Collaborate with marketing, customer support, and product teams to address customer inquiries and share feedback about customer needs and preferences.
• Provide regular sales reports and updates to supervisors, and analyze sales data to identify trends and areas for improvement.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• 4–12 weeks of fully paid parental leave based on tenure
• 13 paid holidays
• Flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED