Retail Industry Solutions Inside Sales Representative

HP • Rio Rancho, NM

3d

About The Position

This role is responsible for proactively reaching out to potential customers, initiating sales conversations, building relationships, and guiding prospects through the sales process. The position uses product knowledge, communication, and persuasive skills to identify customer needs, address concerns, and close deals. It collaborates with marketing and other sales team members to drive revenue growth, meet targets, and contribute to the organization’s sales strategy.

The role leads market penetration campaigns and trains and coaches other inside sales representatives. It works on complex assignments requiring initiative and specialized knowledge, impacts the department, and may provide expertise to functional project teams or participate in cross-functional initiatives. The job description notes that duties and responsibilities may change and additional functions may be assigned as needed by management.

Requirements

• High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
• Typically 6–8 years of related work experience, preferably in inside sales, telesales, or a related field.
• Knowledge and skills in business development, business planning, B2B sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calling, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
• Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

• Certified Inside Sales Professional (CISP) certification.
• Experience in inside sales or telesales.

Responsibilities

• Identify and research potential leads through sources such as cold calls, online research, and networking to build a pipeline.
• Evaluate leads’ needs, budget, and decision-making authority to determine whether they are qualified opportunities.
• Develop and maintain knowledge of products or services, including new features and enhancements, and communicate their value to prospects.
• Lead market penetration campaigns and train and coach other inside sales representatives.
• Deliver presentations and product or service demonstrations tailored to each prospect’s needs and interests.
• Manage and update CRM systems or sales tracking tools to document interactions and track lead progress.
• Monitor industry trends, competitors, and market developments to adapt sales strategies and position the organization’s offerings.
• Collaborate with marketing, customer support, and product teams to answer customer inquiries and share feedback about customer needs and preferences.
• Provide sales reports and updates to supervisors, and analyze sales data to identify trends and areas for improvement.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid parental leave of 4–12 weeks based on tenure
• 13 paid holidays
• Flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED