Retail Host & Service Associate
About The Position
The Host & Service Associate serves as an ambassador for the Chrome Hearts brand and helps initiate warm, genuine relationships with clients. As the first point of contact in the store, the Host sets the tone for the client experience, manages the queue, engages clients while they wait, and offers appointment registration when appropriate. The role also serves as a Service Associate, primarily providing guests with an enjoyable, expertly served beverage experience in accordance with Chrome Hearts standards for quality, professionalism, and friendliness. The position includes welcoming clients, supporting client flow and appointments, communicating client needs to the Management and Sales Teams, assisting with checkout and retail transactions as needed, and supporting special events. Service duties include taking orders, preparing and serving beverages, maintaining beverage stock and product standards, completing opening and closing duties, keeping the cafe area clean, maintaining effective working relationships, and following health and safety guidelines.
Requirements
- Prior coffee-making or service experience is required.
- Strong drive for results and goal orientation.
- Excellent interpersonal skills and effective verbal and written communication skills.
- Ability to work effectively as a team player.
- Flexible availability, including some nights, weekends, and holidays.
Nice To Haves
- High school graduation or GED is preferred.
- Foreign language skills are a plus.
Responsibilities
- Welcome clients courteously and professionally, creating an excellent first impression of the brand.
- Help ensure each client has a seamless, luxurious store experience and leaves with an appreciation for Chrome Hearts.
- Manage client flow and engage clients during wait times while complying with control and security policies.
- Listen to clients and relay their needs to the Management and Sales Teams.
- Manage the daily client appointment calendar and promote appointment services as needed.
- Support special events based on business needs.
- Assist the Sales Team with client checkout and retail transactions as business needs evolve.
- Perform other store duties as needed.
- Greet customers and take orders.
- Prepare and serve beverages.
- Maintain beverage ingredient stock.
- Maintain high-quality and consistent product standards.
- Complete opening and closing duties effectively.
- Keep the cafe area clean.
- Build and maintain good working relationships with the Management Team, peers, and other Chrome Hearts Store Teams.
- Follow health and safety guidelines and regulations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
