Service Host

Hollywood Gaming at Dayton Raceway • Dayton, OH

5d • $42,000

About The Position

The Service Host supports guest service and player development at a gaming property. The role greets guests engaged in gaming, assists with player identification, coordinates hospitality arrangements and special requests, and promotes guest participation in property marketing and player development promotions. The Service Host helps resolve guest concerns, supports special events, coordinates invitation lists with Assistant Shift Managers, and communicates with service departments to care for high-value players. The position also provides assistance to the Gaming Host and Marketing department, represents the company professionally at meetings and events, and handles player information confidentially. The role requires adherence to company and local policies, operating guidelines, customer service standards, and regulatory requirements, and may include other duties as needed.

Requirements

• Must be 21 years of age or older.
• Associate degree or equivalent from a two-year college or technical school, plus at least one year of Gaming Guest Service experience (including Player Development, Slots/VLT, or Table Games), or an equivalent combination of experience and education.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to maintain confidentiality and a high level of professionalism.
• Ability to write reports and business correspondence.
• Excellent oral and written communication skills.
• Ability to identify problems, collect data, analyze information, and draw valid conclusions.
• Ability to interpret a variety of instructions, including written and oral instructions.

Responsibilities

• Greet guests actively engaged in gaming and assist Team Members in player identification.
• Provide hospitality arrangements, including rooms, food, and beverages, and assist with special requests.
• Maintain knowledge of property marketing and player development promotions and encourage guest participation.
• Maintain knowledge of credit procedures and encourage use of credit when appropriate.
• Build guest loyalty by engaging with guests while they are on the property.
• Assist in resolving guest opportunities and conflicts in a fair and equitable manner.
• Analyze and coordinate in-house invitation lists with Assistant Shift Managers.
• Support and promote superior customer service in accordance with department and company standards and programs.
• Attend and assist in coordinating special events.
• Interact with customers and fellow team members in a friendly, helpful, and courteous manner.
• Maintain direct communication with service departments to care for high-value players.
• Maintain the confidentiality of player information, including personal and gaming activity details.
• Provide assistance to the Gaming Host and Marketing department as needed.
• Represent the company professionally at internal and external meetings and events.
• Ensure interactions with internal and external guests follow customer service program guidelines.
• Follow all corporate and local policies, procedures, and operating guidelines.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Perform other duties as needed.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage; availability may vary by position.
• 401(k) matching; availability may vary by position.
• Annual performance bonus; availability may vary by position.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree