Host Associate - Food Service

NYU Langone Health • New York, NY

1d

About The Position

The Host Associate is a technical position within the Food and Nutrition Services Department, working under the direction of Patient Services Management. The role helps improve quality of care by creating a welcoming, hospitable atmosphere throughout patients’ hospital stays.

The Host Associate coordinates and delivers patient meals, records meal preferences, responds to questions and requests, and works with Patient Services, Nutritionists, and Supervisors to address dietary needs and changes in patient status. The position also supports patient satisfaction, food service operations, and a safe, clean, functional work environment.

Requirements

• High school diploma or equivalent.
• Fluent in reading, writing, and speaking English.
• Basic math, grammar, computer, and keyboarding skills.
• Interpersonal skills and the ability to perform service recovery when interacting with patients, families, employees, and staff.
• Ability to walk to assigned nursing units several times per day.
• Strong written and verbal communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Some college and/or higher academic standing.
• Bilingual ability.
• Previous hospital food service menu-processing experience.

Responsibilities

• Remain available to patients at meal times to help ensure satisfaction, correct orders, and prompt tray delivery.
• Maintain a safe, clean, and functional work environment.
• Maintain a professional appearance and communicate courteously using good customer service skills.
• Attend training classes and meetings as directed.
• Maintain patient confidentiality as required by NYULMC.
• Perform other duties as assigned by management.
• Review patient census information, explain menu selections, and liaise with Patient Services for meal setup.
• Demonstrate the organization's Core Values of Professionalism, Respect, Integrity, Diversity, and Excellence; maintain positive guest relations and cooperative working relationships with patients, coworkers, and multidisciplinary team members.
• Consult with the Nutritionist and Supervisor about patients’ dietary needs and changes in patient status.
• Inform the Supervisor of special requests concerning patients’ dietary needs.
• Enter patient meal preferences using Room Service Choice and a handheld tablet; maintain familiarity with the menu to answer patient questions.
• Assemble trays with selected menu items and assist with serving hot food as needed.
• Transport meal trays to patient care units and deliver them to patients’ bedsides.
• Retrieve soiled trays from patient bedsides and return food trucks to the kitchen.
• Maintain menu tallies and totals; insert new menus and remove menus for discharged patients so new patients receive meals promptly and discharged patients do not receive meals.
• Check and restock floor supplies.
• Answer phones promptly and courteously and record calls in the Diet Office log as necessary.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED