Food Service - Associate

SSA Group • Colorado Springs, CO

1d

About The Position

The Food Service Associate supports daily restaurant operations by assisting with front-of-house and line preparation and meeting quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards. The role delivers warm, welcoming, memorable experiences for guests and clients while maintaining sanitation, food safety, and an orderly work environment. Associates follow assigned preparation and item lists, assist wherever needed, respond to feedback, and report service or quality concerns to supervisors or food operations managers. They maintain knowledge of menu items, prices, and specials and follow company policies and procedures.

The position also supports an inclusive and supportive team culture, helps remove barriers to growth and opportunity, participates in sustainability and conservation efforts, and engages with unit and community activities. Other tasks may be assigned as needed. Previous experience is not required. The job requires standing for extended periods and moving or handling boxes weighing 10–35 pounds. Hours may vary and can include nights, weekends, and holidays.

Eligible employees may receive overtime pay, access to earned wages before payday, meal plans and employee discounts at applicable locations, participation in a 401(k) program with a 15% company match subject to eligibility requirements, a tuition discount through a partner college, up to eight hours of bereavement leave, holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day, and paid sick leave in accordance with applicable laws. Sick-leave accrual terms vary by location.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed; ability to perform the described job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in accordance with 452 Hospitality.
• Support front-of-house and line preparation for daily restaurant operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a SSAfe work environment by following all SSAFETY rules.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover operational gaps as needed.
• Respond actively and efficiently to guest and client feedback and report concerns to the supervisor to help prevent recurrence.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Demonstrate understanding of and comply with company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, understand their business application, and provide opportunities to teach unit staff as needed.
• Engage with SSA and unit community efforts and activities focused on giving back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed