Food Service - Associate

SSA Group • San Antonio, TX

2d

About The Position

The Food Service Associate supports daily restaurant preparation and operations, including front-of-house and line preparation. The role is responsible for meeting quick-service, food-service, safety, quality, availability, merchandising, sanitation, and guest-service standards while helping create warm, welcoming, and memorable experiences for guests and clients. Associates follow assigned preparation and item lists, maintain an organized and safe work environment, and assist with operational needs as necessary.

The associate maintains knowledge of menu items, prices, and specials; follows company policies and procedures; and responds to guest and client feedback, escalating issues to a supervisor or manager. The role also supports inclusion, team growth, sustainability and conservation efforts, and community engagement.

The position requires standing for extended periods and moving or handling boxes weighing 10–35 pounds as needed. Work hours may vary and may include nights, weekends, and holidays. No previous experience is required.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, along with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• A team-player attitude and a personable, professional, upbeat, energetic, and self-starting approach.
• Ability to stand for extended periods.
• Ability to move and handle boxes weighing 10–35 pounds as needed and perform the functions of the role.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Support front-of-house and line preparation for daily restaurant operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food-temperature, rotation, and waste records as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational gaps as necessary.
• Respond to guest and client feedback and report issues to a supervisor to help prevent recurrence of complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and sanitary work environment.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Help remove barriers and empower growth and opportunity for team members.
• Model sustainability and conservation efforts and share relevant knowledge with unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a college partnership.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed