Food Service - Associate

SSA Group • Cincinnati, OH

2d

About The Position

The Food Service Associate supports daily restaurant operations, including front-of-house and line preparation, and helps meet quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards. The role delivers welcoming guest experiences, follows assigned preparation and item lists, maintains sanitation and a clean, safe, organized work environment, and complies with company policies and safety procedures. Associates respond to guest and client feedback, communicate service or quality issues to supervisors or managers, and remain knowledgeable about menu items, prices, and specials. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement. Other tasks may be assigned as needed.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and able to take initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed; ability to lift and perform the functions described.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support restaurant preparation for daily operations, including front-of-house and line preparation.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Follow all SSAFETY rules and maintain a clean, safe, organized, and sanitary work environment.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and assist with coverage as necessary.
• Respond efficiently to guest and client feedback and report issues to a supervisor to help prevent repeat complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Support efforts to remove barriers and empower growth and opportunity for team members.
• Model sustainability and conservation efforts, understand their application in the business, and help teach unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed