Retail Golf Services Associate

PGA Tour • Charlotte, NC

4d

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, flexible team player to help deliver its vision of inspiring people through golf and tennis. The Club Services Associate executes golf club services such as re-gripping, re-shafting, and loft and lie measurements and adjustments, as well as front-end operations including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.

The associate helps maintain a premier merchandise presentation and ensures the Club Services and Front-End areas, equipment, and supplies remain operational and well-kept. They assess and diagnose club issues, explain repair options, costs, and timelines to Customers, and accurately document service orders and work progress. The role also promotes products and services, supports merchandising events, shares operational feedback, and fosters ethical conduct, safety, and compliance. The position reports to the Sales and Service Manager.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Two or more years of experience in retail materials handling, club repair, or similar work.

Responsibilities

• Engage Customers and provide world-class service using PGATSS Service behaviors.
• Build lasting Customer relationships.
• Perform Club Services including re-gripping, re-shafting, and loft and lie measurements and adjustments.
• Perform Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain Front-End and Services merchandise presentation and stock levels to support sales and the Customer experience.
• Keep Club Services and Front-End areas, equipment, and supplies maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Maintain a clean and professional Club Services Desk and surrounding area.
• Clearly communicate repair options, costs, and timelines to Customers.
• Assess and diagnose golf club issues involving shafts, grips, and heads and determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotions using bulletins on The Links.
• Promote, inform Customers about, and educate them on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible PGA of America, LPGA, and United States Golf Teachers Federation members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED