Retail Golf Services Associate

PGA Tour • Altamonte Springs, FL

12d • Onsite

About The Position

PGA TOUR Superstore is hiring a Retail Golf Services Associate to deliver customer service and perform golf club repairs and front-end operations. Reporting to the Sales and Service Manager, the associate will handle services such as re-gripping, re-shafting, and loft and lie measurements or adjustments, along with front-end transactions including returns, exchanges, gift cards, lesson redemptions, and promotions. The role also supports merchandise presentation, maintains service areas and equipment, assesses club issues, communicates repair options, and records service orders to support customer reference and inventory management. Associates are expected to contribute to a safe, ethical, and compliant workplace and help provide a high-quality customer experience.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• 2+ years in retail materials handling, club repair, or similar experience.

Responsibilities

• Engage with customers and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships.
• Perform club services, including re-gripping, re-shafting, and loft and lie measurements or adjustments.
• Handle front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain front-end and services merchandise at a high stock and visual presentation level.
• Keep club services and front-end areas, equipment, and supplies operational and maintained.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Keep the Club Services Desk and surrounding area clean and professionally presented.
• Explain repair options, costs, and timelines clearly to customers.
• Assess and diagnose golf club issues involving shafts, grips, and heads, and determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion using bulletins on The Links.
• Promote, inform customers about, and educate them on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical coverage beginning on day one for eligible full-time associates.
• Dental coverage beginning on day one for eligible full-time associates.
• Vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED