Retail Golf Services Associate

PGA Tour Superstore • Charlotte, NC

6d • $15 - $17

About The Position

The Retail Golf Services Associate executes Club Services, including re-gripping, re-shafting, and loft and lie measurements and adjustments, as well as Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, and promotions. The role maintains merchandise presentation and keeps Club Services and Front-End areas, equipment, and supplies operational and well maintained. The Associate assesses golf club issues, explains repair options, costs, and timelines to Customers, and documents service orders and work progress accurately. The position also promotes products and services, supports merchandising and marketing activities, and fosters a culture of safety, ethical conduct, and compliance.

The Associate reports to the Sales and Service Manager. The position requires strong customer service, communication, organization, accountability, and basic computer skills. A high school diploma or equivalent is required. The posting prefers two or more years of experience in retail materials handling, club repair, or similar work. Flexible availability, including nights, weekends, and holidays, is required. Physical demands include standing for extended periods, using a ladder, moving throughout the store, and lifting a 30-pound box overhead.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills and ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Two or more years of experience in retail materials handling, club repair, or similar experience.

Responsibilities

• Engage with Customers and provide world-class service using PGATSS Service behaviors, building lasting relationships.
• Perform Club Services such as re-gripping, re-shafting, and loft and lie measurements and adjustments.
• Perform Front-End operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain Front-End and Services merchandise presentation at a high stock and visual standard to support sales and Customer experience.
• Ensure Club Services and Front-End areas, equipment, and supplies are maintained and operational.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Keep the Club Services Desk and surrounding area clean and professionally presented.
• Communicate repair options, costs, and timelines clearly to Customers.
• Assess and diagnose golf club issues, including shafts, grips, and heads, and determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate service records using the Golf & Tennis Services App.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotion lifecycles using bulletins on The Links.
• Promote product and service offerings by informing and educating Customers.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED